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Shopping: Why We Love It and How Retailers Can Create the Ultimate Customer Experience

Category: Book

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Product Description

The recent history of shopping has been defined by decade-long periods of dynamic change.  The ’80s were the decade of the mall, with the explosion of malls being built, resulting in shoppers flocking to these new centers of retail.  The ’90s were the decade of the discounters, as Wal-Mart rolled out their discount shopping experience from their base in the heartland to both coasts and many other discounters, Target and Kohl’s among them, following suit.  The first decade of the new millennium is the decade of luxury, with retailers offering an expanded range of traditional heritage brand luxury to the “classes,” and retailers serving the mass market offering up new, more affordable versions of luxury for the “masses.”  We are now into the second half of that decade and the logical question is “What’s next?”
 
Shopping will answer this question using the three tools that give marketers and retailers “future vision” – as discovered by Pam Danziger, president of marketing consulting and research firm Unity Marketing. 
 


Product Details

SKU 166867
Publisher Kaplan Publishing
ISBN 1419536362
Format Hardcover
Author Pamela Danziger
EAN 9781419536366
Label Kaplan Publishing
Edition 0
Studio Kaplan Publishing
Number Of Pages 320
Title Shopping: Why We Love It and How Retailers Can Create the Ultimate Customer Experience
Release Date 2006-10-03
Publication Date 2006-10-03
Manufacturer Kaplan Publishing
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